Terms & Conditions
​
Angels On Assignment Nursing Care
(“the Business”, “we”, “our”, or “us”)
These Terms and Conditions govern the provision and use of caregiving, child care, housekeeping, nursing, companion care, and all other support services (“the Services”) offered by Angels On Assignment Nursing Care. By engaging our services, the Client (“you”, “your”) acknowledges that you have read, understood, and agreed to the following terms, policies, responsibilities, and limitations.
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1. GENERAL PROVISIONS
1.1 Nature of the Business
Angels On Assignment Nursing Care is a registered and legally operating care service business offering professional support staff including caregivers, nurses, nannies, child care specialists, and housekeepers. We are not a freelance matching platform; we provide structured, monitored, and regulated services governed by established policies.
1.2 Acceptance of Terms
These Terms and Conditions form a binding agreement between the Client and the Business. All clients must review these terms before receiving services.
1.3 Right to Amend
The Business reserves the right to revise these Terms and Conditions at any time. Updated versions will be communicated via email or official correspondence.
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2. SERVICE DELIVERY
2.1 Scope of Services
Services may include but are not limited to:
Elderly care
Child care and live-in nanny services
Housekeeping and home management
Companionship
Post-hospitalization support
Specialized care depending on Client needs
2.2 Assignment of Caregivers
Caregivers are assigned based on availability, experience level, and suitability for the Client’s needs. While we consider Client preferences, we cannot guarantee a specific personality type or match.
2.3 Live-In Services
For live-in placements, the Client must provide:
A safe and private sleep space
Access to bathroom facilities
Reasonable meals or meal accommodation
A respectful, safe, and non-hostile living environment
2.4 Work Schedule
Caregivers will operate based on the agreed schedule documented in the proposal or service agreement. Clients must respect the caregiver’s off days and rest periods.
2.5 Duties and Responsibilities
A detailed job description will be provided based on the Client’s requested service package. Duties outside of this agreed scope must be negotiated with the Business, not with the caregiver directly.
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3. PAYMENT TERMS
3.1 Service Fees
Pricing for services is communicated in writing and may vary based on service type, duration, complexity, and location.
3.2 Payment Method
Payments must be made directly to the Business’s official bank account:
Name: Angels On Assignment Nursing Care
Branch: Hagley Park Branch (90175)
Type: Savings
Account Number: 000867468
3.3 Advance Payment
All services require payment before placement of the caregiver unless the Client has been approved for a specific payment arrangement.
3.4 Late Payments
Late payments may result in service suspension, removal of staff from location, or additional fees.
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4. REFUND POLICY
4.1 Refund for Prepaid Services
If a Client prepays for a service and wishes to cancel, they may receive a full refund only if cancellation is made before 00:00 (midnight) of the day following the payment/service confirmation date.
4.2 Non-Refundable After Midnight
If cancellation occurs after 00:00, the service becomes non-cancelable and non-refundable.
4.3 No Refund Once Caregiver Arrives
Once a caregiver has arrived on location, the Client is not eligible for any refund, regardless of whether the Client chooses to discontinue the service.
4.4 Refund for Service Non-Delivery
If the Business is unable to supply a caregiver and the Client does not wish to wait for a replacement, a full refund will be granted.
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5. CLIENT RESPONSIBILITIES
5.1 Safe Working Environment
Clients must ensure that the caregiver’s environment is safe, respectful, and free from abuse, harassment, threats, or unsafe conditions.
5.2 Compliance with Labour Regulations
Clients must respect working hours, rest breaks, and off days specified in the service agreement.
5.3 No Direct Hiring
Clients are strictly prohibited from directly hiring or attempting to hire a caregiver assigned by the Business without written approval. Breach of this term attracts a penalty fee equal to six (6) months of service fees.
5.4 Honesty in Reporting
Clients must provide accurate medical, behavioral, and environmental information relating to the care recipient.
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6. BUSINESS RESPONSIBILITIES
6.1 Professional Staffing
We provide trained, vetted, and background-checked caregivers.
6.2 Monitoring & Support
We conduct periodic check-ins with both clients and staff to ensure service quality.
6.3 Replacement of Staff
If a caregiver becomes unavailable due to illness, emergency, or resignation, the Business will provide a replacement as soon as possible.
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7. LIMITATION OF LIABILITY
7.1
The Business will not be held liable for:
Acts of negligence or misconduct by the client
Inaccurate information provided by the Client
Unsafe home conditions
Issues arising from Clients changing job duties without authorization
Losses caused by natural disasters, emergencies, or unforeseen circumstances
7.2
The Business is not responsible for personal items lost or damaged unless proven to be caused by intentional wrongdoing by the caregiver.
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8. TERMINATION OF SERVICE
8.1 By the Client
Clients may terminate service by providing written notice as outlined in their service agreement.
8.2 By the Business
The Business may terminate services immediately if:
The caregiver is being mistreated
The client displays aggression, harassment, or abuse
The environment is deemed unsafe
Payments are consistently late
There is a breach of contract
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9. CONFIDENTIALITY
All personal information and private details of clients are held in strict confidence. The Business prohibits caregivers from sharing photos, videos, or private matters of the household.
---
10. GOVERNING LAW
These Terms and Conditions are governed by the laws of Jamaica. Any disputes shall be resolved through arbitration or the appropriate legal framework.
---
11. ACKNOWLEDGMENT
By paying for and receiving services, the Client acknowledges that:
They have read and accepted all terms
They agree to comply fully
They understand the refund policy, payment terms, and expectations
TERMS AND CONDITIONS OF SERVICE
Angels On Assignment Nursing Care
(“the Business”, “we”, “our”, or “us”)
These Terms and Conditions govern the provision and use of caregiving, child care, housekeeping, nursing, companion care, and all other support services (“the Services”) offered by Angels On Assignment Nursing Care. By engaging our services, the Client (“you”, “your”) acknowledges that you have read, understood, and agreed to the following terms, policies, responsibilities, and limitations.
---
1. GENERAL PROVISIONS
1.1 Nature of the Business
Angels On Assignment Nursing Care is a registered and legally operating care service business offering professional support staff including caregivers, nurses, nannies, child care specialists, and housekeepers. We are not a freelance matching platform; we provide structured, monitored, and regulated services governed by established policies.
1.2 Acceptance of Terms
These Terms and Conditions form a binding agreement between the Client and the Business. All clients must review these terms before receiving services.
1.3 Right to Amend
The Business reserves the right to revise these Terms and Conditions at any time. Updated versions will be communicated via email or official correspondence.
---
2. SERVICE DELIVERY
2.1 Scope of Services
Services may include but are not limited to:
Elderly care
Child care and live-in nanny services
Housekeeping and home management
Companionship
Post-hospitalization support
Specialized care depending on Client needs
2.2 Assignment of Caregivers
Caregivers are assigned based on availability, experience level, and suitability for the Client’s needs. While we consider Client preferences, we cannot guarantee a specific personality type or match.
2.3 Live-In Services
For live-in placements, the Client must provide:
A safe and private sleep space
Access to bathroom facilities
Reasonable meals or meal accommodation
A respectful, safe, and non-hostile living environment
2.4 Work Schedule
Caregivers will operate based on the agreed schedule documented in the proposal or service agreement. Clients must respect the caregiver’s off days and rest periods.
2.5 Duties and Responsibilities
A detailed job description will be provided based on the Client’s requested service package. Duties outside of this agreed scope must be negotiated with the Business, not with the caregiver directly.
---
3. PAYMENT TERMS
3.1 Service Fees
Pricing for services is communicated in writing and may vary based on service type, duration, complexity, and location.
3.2 Payment Method
Payments must be made directly to the Business’s official bank account:
Name: Angels On Assignment Nursing Care
Branch: Hagley Park Branch (90175)
Type: Savings
Account Number: 000867468
3.3 Advance Payment
All services require payment before placement of the caregiver unless the Client has been approved for a specific payment arrangement.
3.4 Late Payments
Late payments may result in service suspension, removal of staff from location, or additional fees.
---
4. REFUND POLICY
4.1 Refund for Prepaid Services
If a Client prepays for a service and wishes to cancel, they may receive a full refund only if cancellation is made before 00:00 (midnight) of the day following the payment/service confirmation date.
4.2 Non-Refundable After Midnight
If cancellation occurs after 00:00, the service becomes non-cancelable and non-refundable.
4.3 No Refund Once Caregiver Arrives
Once a caregiver has arrived on location, the Client is not eligible for any refund, regardless of whether the Client chooses to discontinue the service.
4.4 Refund for Service Non-Delivery
If the Business is unable to supply a caregiver and the Client does not wish to wait for a replacement, a full refund will be granted.
---
5. CLIENT RESPONSIBILITIES
5.1 Safe Working Environment
Clients must ensure that the caregiver’s environment is safe, respectful, and free from abuse, harassment, threats, or unsafe conditions.
5.2 Compliance with Labour Regulations
Clients must respect working hours, rest breaks, and off days specified in the service agreement.
5.3 No Direct Hiring
Clients are strictly prohibited from directly hiring or attempting to hire a caregiver assigned by the Business without written approval. Breach of this term attracts a penalty fee equal to six (6) months of service fees.
5.4 Honesty in Reporting
Clients must provide accurate medical, behavioral, and environmental information relating to the care recipient.
---
6. BUSINESS RESPONSIBILITIES
6.1 Professional Staffing
We provide trained, vetted, and background-checked caregivers.
6.2 Monitoring & Support
We conduct periodic check-ins with both clients and staff to ensure service quality.
6.3 Replacement of Staff
If a caregiver becomes unavailable due to illness, emergency, or resignation, the Business will provide a replacement as soon as possible.
---
7. LIMITATION OF LIABILITY
7.1
The Business will not be held liable for:
Acts of negligence or misconduct by the client
Inaccurate information provided by the Client
Unsafe home conditions
Issues arising from Clients changing job duties without authorization
Losses caused by natural disasters, emergencies, or unforeseen circumstances
7.2
The Business is not responsible for personal items lost or damaged unless proven to be caused by intentional wrongdoing by the caregiver.
---
8. TERMINATION OF SERVICE
8.1 By the Client
Clients may terminate service by providing written notice as outlined in their service agreement.
8.2 By the Business
The Business may terminate services immediately if:
The caregiver is being mistreated
The client displays aggression, harassment, or abuse
The environment is deemed unsafe
Payments are consistently late
There is a breach of contract
---
9. CONFIDENTIALITY
All personal information and private details of clients are held in strict confidence. The Business prohibits caregivers from sharing photos, videos, or private matters of the household.
---
10. GOVERNING LAW
These Terms and Conditions are governed by the laws of Jamaica. Any disputes shall be resolved through arbitration or the appropriate legal framework.
---
11. ACKNOWLEDGMENT
By paying for and receiving services, the Client acknowledges that:
They have read and accepted all terms
They agree to comply fully
They understand the refund policy, payment terms, and expectations
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